Privacy notice
Privacy Requests privacy notice
This notice explains how Privacy Requests handles information for website visitors, account users, customer requesters, and people who contact us.
Information we may collect
We may collect account information such as name, email address, company details, workspace settings, and authentication information. We may collect product information created through the service, including privacy request case details, requester contact information, request notes, task activity, uploaded files, response packet details, delivery events, and audit history.
We may also collect website and support information, such as pages visited, device and browser details, messages sent to support, billing or plan questions, and operational logs needed to keep the service reliable and secure.
How we use information
We use information to provide, secure, maintain, and improve the service; authenticate users; operate requester portals; process support requests; send service communications; investigate errors or abuse; and maintain records needed to operate customer privacy request workflows.
Privacy Requests is a workflow tool. Customers are responsible for deciding what information they enter into the service, how they configure their requester portals, and how they respond to the privacy requests they manage.
Customer content and requester data
Customer content may include personal data submitted by requesters or uploaded by customer teams. We process that content to provide the service and support the customer's configured workflow. Customers should avoid uploading information that is not needed for the privacy request being handled.
Sharing information
We may share information with service providers that help us operate the product, such as hosting, storage, security, analytics, support, and communication providers. We may also share information if required for legal compliance, security protection, rights enforcement, business transfers, or with customer direction.
Security and retention
We use administrative, technical, and organizational safeguards designed to protect information handled through the service. No system can guarantee absolute security. We retain information for as long as needed to provide the service, meet operational needs, resolve disputes, enforce agreements, or comply with legal obligations.
Your choices
Account users can update certain workspace and account information in the product. Requesters should contact the company that manages their privacy request for questions about the request itself. For questions about this notice, contact us at support@privacyrequests.co.