Help center
Guides for requesters and response teams
Find practical help for submitting privacy requests, verifying identity, managing cases, collecting evidence, sending secure responses, and preserving an audit trail.
Data subject help
For people making a privacy request
Use the hosted portal to send a clear privacy request to the company handling your data.
Choosing the right request typeUnderstand common request types such as access, deletion, correction, portability, opt-out, and other requests.
What happens after you submit a requestLearn the typical path from confirmation through review, verification, fulfillment, response, and closure.
Why identity verification may be requiredUnderstand why a company may ask for additional information before disclosing or changing personal data.
Providing additional informationHow to respond when the company asks for clarification, account matching details, or verification support.
Tracking your requestUse confirmation details, requester links, and support contact paths to follow up on your request.
Opening a secure delivery linkAccess response files through expiring links, passcodes when required, and revocable downloads.
Expired or revoked delivery linksWhy secure delivery links may stop working and how to ask the responder for new access.
Troubleshooting requester portal issuesFix common problems with portal submission, missing emails, expired magic links, browser issues, and passcodes.
Contacting the company about your requestWhat details to include, what not to send by email, and why the company controls response decisions.
Data responder help
For teams managing requests
Create the first company workspace, confirm defaults, invite teammates, and prepare the team to receive requests.
Configuring intake portalsCreate hosted portals, choose request types, customize fields, and guide different requester groups.
Managing the case inboxSearch, filter, assign, and move privacy requests through the operational workflow.
Assigning case owners and collaboratorsClarify who owns the case, who collects evidence, who reviews responses, and who administers access.
Using suggested deadlinesUse suggested deadline dates while documenting human rationale for exceptions, pauses, and escalations.
Reviewing identity verificationRecord human approval, evidence notes, failed or incomplete verification, and minimization decisions.
Managing system inventoryMap data sources, owners, fulfillment responsibilities, and search scope for privacy request work.
Creating and assigning fulfillment tasksUse task templates, data owner assignments, evidence uploads, and completion review to keep fulfillment moving.
Building response packetsUse templates, variables, evidence attachments, legal or compliance review, and final approval before delivery.
Sending secure deliveriesUse expiring links, passcodes, revocation, access logs, and resend behavior instead of unmanaged attachments.
Closing a case and exporting the recordRecord closure rationale, export the audit record, and retain documentation of the completed workflow.
Managing members, roles, and invitesInvite teammates, manage Admin, responder, reviewer, and data owner access, and preserve least privilege.
Using the audit trailReview case activity, export evidence of work performed, and retain the record of decisions and approvals.
Need product support?
Product support is available at support@privacyrequests.co. If you are a requester, contact the company handling your request first because it controls the case record and response decisions.