Help center

Guides for requesters and response teams

Find practical help for submitting privacy requests, verifying identity, managing cases, collecting evidence, sending secure responses, and preserving an audit trail.

Data subject help

For people making a privacy request

Submitting a privacy request

Use the hosted portal to send a clear privacy request to the company handling your data.

Choosing the right request type

Understand common request types such as access, deletion, correction, portability, opt-out, and other requests.

What happens after you submit a request

Learn the typical path from confirmation through review, verification, fulfillment, response, and closure.

Why identity verification may be required

Understand why a company may ask for additional information before disclosing or changing personal data.

Providing additional information

How to respond when the company asks for clarification, account matching details, or verification support.

Tracking your request

Use confirmation details, requester links, and support contact paths to follow up on your request.

Opening a secure delivery link

Access response files through expiring links, passcodes when required, and revocable downloads.

Expired or revoked delivery links

Why secure delivery links may stop working and how to ask the responder for new access.

Troubleshooting requester portal issues

Fix common problems with portal submission, missing emails, expired magic links, browser issues, and passcodes.

Contacting the company about your request

What details to include, what not to send by email, and why the company controls response decisions.

Data responder help

For teams managing requests

Setting up your workspace

Create the first company workspace, confirm defaults, invite teammates, and prepare the team to receive requests.

Configuring intake portals

Create hosted portals, choose request types, customize fields, and guide different requester groups.

Managing the case inbox

Search, filter, assign, and move privacy requests through the operational workflow.

Assigning case owners and collaborators

Clarify who owns the case, who collects evidence, who reviews responses, and who administers access.

Using suggested deadlines

Use suggested deadline dates while documenting human rationale for exceptions, pauses, and escalations.

Reviewing identity verification

Record human approval, evidence notes, failed or incomplete verification, and minimization decisions.

Managing system inventory

Map data sources, owners, fulfillment responsibilities, and search scope for privacy request work.

Creating and assigning fulfillment tasks

Use task templates, data owner assignments, evidence uploads, and completion review to keep fulfillment moving.

Building response packets

Use templates, variables, evidence attachments, legal or compliance review, and final approval before delivery.

Sending secure deliveries

Use expiring links, passcodes, revocation, access logs, and resend behavior instead of unmanaged attachments.

Closing a case and exporting the record

Record closure rationale, export the audit record, and retain documentation of the completed workflow.

Managing members, roles, and invites

Invite teammates, manage Admin, responder, reviewer, and data owner access, and preserve least privilege.

Using the audit trail

Review case activity, export evidence of work performed, and retain the record of decisions and approvals.

Need product support?

Product support is available at support@privacyrequests.co. If you are a requester, contact the company handling your request first because it controls the case record and response decisions.