Suggested targets, not legal conclusions
Privacy Requests can help teams track suggested dates, but it does not decide the law for you. Exception handling should include documented rationale from your team.
Product workflow
A shared command center for customer privacy requests
Privacy Requests gives your team a structured way to move each request from submission to closure. It is designed for the messy middle where legal judgment, operational follow-through, and technical evidence all need to meet in one place.
Case lifecycle
Every request gets a visible path forward
Instead of turning every privacy request into a custom project, Privacy Requests gives your team a repeatable case flow with clear handoffs and a durable record.
- Intake Receive access, deletion, correction, and other privacy requests through a hosted portal with confirmation for the requester.
- Verification Review identity details, ask for additional evidence when needed, and record the basis for moving a request forward.
- Assignment Assign follow-up work to the right owners so product, support, engineering, legal, and compliance can contribute without losing context.
- Evidence Collect notes, files, and scoped findings against the case rather than scattering materials across email and chat.
- Response Build the response packet, review it with the right people, and keep approval decisions attached to the case history.
- Delivery and audit Share response materials through controlled delivery links and retain a clear record of actions, owners, timing, and key decisions.
Operational control
Designed for teams that need discipline before deep automation
The product focuses on making the privacy request process legible. Your team can see what came in, who owns it, what is blocked, what has been approved, and what still needs attention before a response goes out.
Approvals stay human
Verification, disclosure, deletion, correction, response approval, and closure are treated as reviewable decisions, not hidden background events.
Built for proof later
Important actions create a case history so your team can understand how a request was handled even months after it closes.
What is included
The core surfaces your privacy request team needs
Hosted requester portal
Give customers a clear submission path and reduce incomplete intake messages that arrive in personal inboxes.
Case inbox and filters
Prioritize by status, owner, portal, request type, region, and other case details.
Task assignment
Turn evidence collection and team follow-up into assigned work instead of informal reminders.
Response templates
Prepare consistent response language and response packet materials while still leaving final review with your team.
Secure delivery
Share sensitive response materials with expiring links, revocation, optional passcodes, and access history.
Audit history
Keep the case timeline, status changes, owner changes, delivery actions, and closure notes connected to the request.
Get started
Set up a workspace and run the next request in one place
Start with a hosted portal and a shared case workflow. Add process maturity as your team learns what every request needs.