Terms of service
Privacy Requests terms of service
These terms describe the expected relationship between Privacy Requests and customers using the service.
Using the service
Privacy Requests provides software for managing customer privacy request workflows, including intake, case tracking, task assignment, response preparation, secure delivery, and audit history. Customers are responsible for the people they invite, the information they submit, and the way they configure and use the service.
No legal advice
Privacy Requests is not a law firm and does not provide legal advice. The service may help organize target dates, workflows, records, and operational context, but customers remain responsible for legal judgments, response decisions, notices, exceptions, and compliance obligations.
Customer responsibilities
Customers should maintain accurate account information, protect login credentials, configure access appropriately, invite only authorized users, review requester submissions, and avoid uploading information that is not needed for the workflow. Customers are responsible for their own privacy notices, requester communications, and legal bases for handling requests.
Acceptable use
Customers may not use the service to violate laws, infringe rights, compromise security, transmit malware, attempt unauthorized access, overload the service, interfere with other users, or upload content they do not have authority to process.
Service changes and availability
We may improve, modify, suspend, or discontinue parts of the service over time. We work to provide a reliable product, but no service is available every minute of every day. Planned changes, maintenance, incidents, third-party providers, and customer configuration may affect access or performance.
Confidentiality and security
Privacy Requests is designed for sensitive request work and uses safeguards intended to protect customer content. Customers remain responsible for managing access within their workspace and reviewing who can view or act on cases, files, delivery links, and administrative settings.
Support and contact
For product, billing, privacy, or security questions, contact support@privacyrequests.co.