Data responder
Managing the case inbox
Search, filter, assign, and move privacy requests through the operational workflow.
Triage daily
The case inbox should show what needs attention now. Use filters and search to find new, unassigned, approaching-deadline, or blocked cases.
- Assign an owner as soon as practical.
- Filter by portal, request type, owner, status, and deadline state.
- Use search to locate requester names, references, and relevant case details.
Keep status meaningful
Case status should reflect the real workflow stage. Avoid leaving cases in generic statuses after verification, fulfillment, review, delivery, or closure work has moved forward.
- Use notes for decisions that affect scope or timing.
- Escalate blocked cases before they become urgent.
- Review stale cases in recurring team check-ins.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.