Data subject
Troubleshooting requester portal issues
Fix common problems with portal submission, missing emails, expired magic links, browser issues, and passcodes.
Submission issues
Most portal submission issues come from missing required fields, browser autofill problems, or unclear file inputs. Review the form, use a current browser, and try again before contacting support.
- Complete every required field.
- Use a modern browser with cookies and JavaScript enabled.
- Reduce upload size or remove unsupported files if the form rejects an attachment.
Link and passcode issues
Magic links and delivery links may expire. Passcodes must match exactly. If the issue continues, the company receiving your request can reissue access or confirm the next step.
- Check spam, promotions, and filtered inbox folders.
- Copy passcodes without extra spaces.
- Contact the company if you no longer have access to the email address used for submission.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.