Agreement and accounts
These terms are between Brandon Axtmann, carrying on business as Jumpstart Innovation Labs, a sole proprietorship in Ontario, Canada (“we” or “us”), and the organization or individual purchasing or registering for the service (“you”). Our mailing address is 75 Compass Trail, Port Stanley, Ontario, N5L 0B4, Canada. If you accept on behalf of an organization, you represent that you have authority to bind it. You must be legally able to enter into this agreement.
The service is intended for business use. These terms apply when accepted during registration, purchase or another agreed acceptance process. They do not impose subscription or payment obligations on someone merely submitting a privacy request to a customer through a portal.
We offer the service to business customers internationally, subject to applicable law and any agreed service restrictions. Your location may give you mandatory rights that these terms cannot exclude; our choice of Ontario law does not remove those rights.
A separately signed agreement prevails over conflicting provisions here. An applicable data processing agreement controls conflicts about processing personal information. An order form or checkout identifies the plan, price, currency and billing interval. Our privacy notice explains information handling; it does not substitute for a required processing agreement.
Responsibilities and legal advice
You are responsible for accurate account information, authorized users, secure credentials, permissions and activity you authorize. Promptly report suspected unauthorized access and remove access when no longer needed. You must have the rights and legal authority needed to collect, upload, process and disclose customer content.
You are responsible for privacy notices, legal bases, requester identity and authority checks, deadlines, exemptions, response decisions and final approvals. Upload only necessary information. Keep appropriate records and exports, and review files and recipients before delivery.
We are not a law firm and do not provide legal advice. Suggested deadlines, templates, checklists and reports are operational tools, not legal conclusions or a compliance guarantee. Seek qualified advice where needed and document reasons for exceptions.
If you use AI features, you authorize the processing needed to provide them as described in the privacy notice and any applicable processing agreement. Output may be inaccurate, incomplete, unsuitable or not unique. Review output and proposed actions before relying on them, especially for verification, disclosure, correction, deletion and final responses. You remain responsible for those decisions.
Fees and renewals
Paid subscriptions are billed in advance at the price, currency and interval shown at purchase. Unless the purchase terms expressly say otherwise, subscriptions renew automatically for the same interval until cancelled. You authorize our payment provider to charge your selected payment method for renewals. We do not start charging for a free plan without an authorized paid purchase.
Taxes are payable as disclosed at purchase or required by law. Keep billing information current. Plan changes, allowances and any proration are governed by the terms displayed when you confirm the change; unused allowances have no cash value unless expressly stated.
We will give at least 30 days' notice of a recurring price increase, effective no earlier than your next renewal after that notice period. You may cancel before it takes effect. If payment fails, we may notify you and restrict paid features after a reasonable opportunity to resolve it. Amounts validly due remain payable, subject to applicable dispute rights.
Cancellation and refunds
Cancel renewal through the billing management portal or by contacting support@privacyrequests.co before renewal. Cancellation normally takes effect at the end of the current paid period, with paid access continuing until then unless suspended under these terms. Keep the confirmation and contact us if the portal is unavailable or cancellation is not confirmed.
Except as stated here, in purchase terms or as required by law, fees are non-refundable. We do not ordinarily provide partial-period refunds for unused time, unused allowances, downgrades or cancellation after renewal. A free plan or trial has no refundable value. Cancelling renewal does not itself delete workspace data.
We will correct duplicate or erroneous charges. If we discontinue your paid service or terminate it for our convenience before the paid period ends, we will refund prepaid fees attributable to the unused portion. The same refund applies if you terminate for our material breach that remains uncured 30 days after written notice, or cannot reasonably be cured. These refunds do not limit remedies that cannot lawfully be excluded.
A major product defect is a failure in the service that substantially prevents use of a core paid feature for its documented purpose. Report it to support with enough information to investigate, without unnecessary personal data. If we cannot restore materially usable service through a fix or reasonable workaround within a reasonable period, no later than 14 days after receiving that information, you may terminate the affected paid service and we will refund the fees attributable to the period it was materially unusable, together with any unused prepaid remainder. You need not wait if we confirm that we cannot remedy the defect. A workaround must not require unsafe handling of personal data. This exception does not cover a change of mind, a feature we never offered, or an issue caused solely by your unauthorized modifications or misuse.
Any applicable shorter statutory remedy period takes priority. Refunds for the same period are not paid twice. We may also grant goodwill refunds on a case-by-case basis; doing so does not remove your rights or change the policy for other purchases.
Send billing or refund questions to support@privacyrequests.co with your workspace, invoice reference and reason; do not send full card details. Approved refunds use the original payment method where possible, with arrival subject to the provider. No support-process deadline overrides statutory rights, and contacting us is not a condition of exercising payment-provider or legal remedies.
Content and ownership
You retain rights in submitted content. You grant us a limited right to host, copy, transmit and otherwise process it only as needed to provide and secure the service, carry out authorized instructions or comply with law, subject to applicable data protection terms. This does not transfer ownership or grant a general right to advertise with customer content.
We and our licensors retain rights in the software, branding, documentation and technology. We permit you and authorized users to access the service for your organization's purposes during authorized use, subject to your plan and these terms. You may use and export records and responses you create, subject to third-party rights. We may use voluntarily supplied feedback to improve the service without payment, but not disclose your confidential information through that use.
Confidentiality and data protection
Each party will protect the other's non-public information with reasonable care, use it only to perform this agreement or exercise its rights, and disclose it only to people and providers who need it and are subject to appropriate confidentiality obligations. Customer content is confidential. This duty excludes information independently developed, lawfully received without restriction, already known without a duty of confidence, or made public without breach.
A party may disclose information when required by law, limiting disclosure as legally permitted and giving notice where lawful. We will maintain reasonable technical and organizational safeguards appropriate to the service. Each party will cooperate reasonably in addressing incidents affecting customer content and make notifications required by applicable law and processing agreements.
Enter into any required processing agreement before processing that requires one. These terms do not promise a certification, specific residency, approved transfer mechanism or unpublished service-level agreement. Workspace access and customer disclosure decisions remain your responsibility.
Acceptable use and integrations
Do not use the service unlawfully, infringe rights, submit content you lack authority to process, distribute malware, bypass access controls, obtain another customer's data, interfere with service or evade plan limits. Do not resell access without written agreement. Restrictions on reverse engineering apply only to the extent permitted by law.
You are responsible for external clients, credentials, webhook destinations and integrations you authorize. Connected services may receive content and operate under separate terms; availability may change. Disconnecting cannot recall data already received. This does not remove our responsibilities for providers we engage to perform our own obligations.
Availability and termination
Maintenance, incidents and dependencies may affect access. No uptime or recovery-time commitment applies unless separately agreed in writing. Free, trial or preview features may have additional limits and may change or end.
For a material reduction in paid core functionality during a prepaid period, we will provide reasonable advance notice where practicable and offer substantially equivalent service or an opportunity to terminate the affected service with a proportionate refund for its unused prepaid period. Urgent security or legal changes may require immediate action.
We may restrict or suspend access when reasonably necessary to address a security threat, unlawful use, material breach or unpaid fees. Where practicable, we will explain, limit the restriction to what is needed and give an opportunity to resolve it. Immediate suspension may be necessary to protect people, data or the service or comply with law.
Either party may terminate for material breach not cured within 30 days of written notice, or immediately if it cannot reasonably be cured. We may terminate for convenience with at least 30 days' notice and the refund described above. You may stop using the service and cancel renewal at any time.
Cancellation of a paid subscription normally leaves the workspace on the Free plan; it does not close the workspace or delete its records. Contact us to request workspace closure and arrange an authorized export and deletion of your data. We will confirm the scope, timing and any records that must be preserved for a legal obligation or hold. Where normal access must be restricted for security or legal reasons, we will arrange an appropriate authorized return process where lawful. Recovery copies and records retained for billing, security and legal purposes are described in the privacy notice.
Provisions that by their nature should continue—including accrued payment obligations, ownership, confidentiality, liability and dispute provisions—survive termination.
Warranties
We will provide the paid service with reasonable care and skill. Except for express commitments and rights that cannot legally be excluded, the service is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, perfect security, accurate AI output or that use alone satisfies legal obligations.
These disclaimers do not excuse express confidentiality, data protection or service obligations, or remove mandatory statutory warranties or remedies.
Limits of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, special, incidental, consequential or punitive damages, or lost profits, revenue, business opportunities or goodwill arising from this agreement. This does not exclude otherwise recoverable direct costs merely because an incident involves data loss or security failure.
Subject to the exceptions below, each party's total aggregate liability arising from or related to this agreement is limited to the greater of (a) fees paid or payable by you for the service in the 12 months before the first event giving rise to liability, and (b) CAD $100. Related claims are treated as arising from that first event. Limits apply regardless of legal theory or whether the possibility of loss was disclosed.
The damages exclusion and monetary cap do not apply to fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability the law prohibits limiting. Your obligation to pay validly due subscription fees and our obligation to pay refunds expressly owed are not reduced by the cap. Otherwise, the cap applies to confidentiality, data protection and indemnity claims as well as other claims under this agreement.
These allocations do not limit a person's non-waivable privacy or consumer rights.
Third-party claims
Subject to the liability provisions above, you will defend us against a third-party claim that content you supplied infringes its intellectual property rights or that your intentional unlawful use violates its rights, and pay damages finally awarded or a settlement you approve. This does not apply to the extent a claim results from our breach, unauthorized processing or modification, or misconduct.
We must promptly notify you, allow you to control the defense with competent counsel and provide reasonable cooperation at your expense. Delay in notice reduces your obligation only to the extent it prejudices the defense. No settlement may admit fault or impose non-monetary obligations on us without our written consent, which will not be unreasonably withheld. We may participate through our own counsel at our own expense.
Changes, disputes and contact
This agreement is governed by the laws of Ontario and the federal laws of Canada applicable there, excluding conflict-of-law rules. Subject to any mandatory right to bring a claim elsewhere, the parties submit to the courts of Ontario. This choice does not deprive anyone of protections that cannot lawfully be waived under applicable law.
Please contact us to try to resolve disputes informally. This does not restrict urgent relief, statutory complaint rights or limitation periods. These terms do not impose mandatory arbitration or a class-action waiver.
We will give at least 30 days' notice of material changes to these terms, except where law or an urgent security need requires less. Changes apply prospectively. Where acceptance is required, we will request it. If you disagree, you may cancel renewal; a material adverse change imposed during a prepaid period permits termination with a proportionate refund for the unused period.
Neither party may assign this agreement without the other's written consent, except to a successor in a merger or sale of substantially all relevant assets that assumes its obligations. If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver. Neither party is responsible for delays beyond reasonable control if it takes reasonable mitigation steps; this does not eliminate refunds owed or mandatory legal duties.
These terms and applicable agreed order forms or signed agreements form the service agreement. No provision overrides rights or remedies that cannot lawfully be excluded. For service, refunds, privacy or legal notices, contact support@privacyrequests.co with enough account information to identify your request, without unnecessary personal data.