Contact the team
Email support@privacyrequests.co. Use “Service issue” for an availability or workflow problem, or “Security concern” for suspected unauthorized access or a vulnerability. This contact route does not carry a guaranteed response time or a promise of around-the-clock monitoring.
What to include
- The affected page or feature and the approximate time, including your time zone.
- What you expected and what happened instead.
- Whether the issue is still occurring and how it affects your team.
- For a suspected vulnerability, the smallest reproduction using your own account and synthetic data.
Protect sensitive information
Do not email requester files, identity documents, passwords, API keys, verification codes or secure delivery links. Remove personal information from screenshots. Describe what evidence is available; we can agree on an appropriate way to provide it.
If you encounter another customer's information, stop interacting with it and report the circumstances. Do not download more records or test against other accounts. This reporting page does not authorize security testing or change the service terms.
If you submitted a privacy request
The company handling your request decides the response and identity checks. Contact that company's privacy contact about its decision or your request status. Contact Privacy Requests when you need to report a problem with the service itself.