Why access changes
Secure delivery links are intentionally temporary. A responder may set an expiration date, require passcodes, or revoke access if the wrong person received a link or the response needs correction.
- Expiration reduces the time sensitive files are available online.
- Revocation lets the responder stop access after a concern is found.
- Access logs help the responder understand whether a delivery was opened.
Requesting renewed access
Contact the company that handled your request and include your confirmation reference. The responder can review the delivery and decide whether to issue a new link.
- Do not submit a duplicate privacy request just to get a new link.
- Explain whether the issue is expiration, passcode failure, or missing files.
- Use the responder's official support or privacy contact channel.
What to include when asking for a new link
Give the response team enough context to find the delivery without exposing it to someone else. A short message such as “My response link for request [reference] shows that it has expired; could you review whether I can receive a new one?” is usually a useful starting point.
- Include your request reference and the message displayed on the page.
- Say whether you have already downloaded some of the files.
- Do not post the complete delivery URL or passcode in a public forum.
- Revoking a link stops future access through that link; it does not remove copies already downloaded.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.