Before opening the link
Response materials may contain personal data. Use a trusted device, avoid shared computers, and be ready to enter a passcode if the responder requires one.
- Confirm the delivery came from the company handling your request.
- Do not forward delivery links to other people.
- Download and store files somewhere private.
If access fails
Secure deliveries can expire, be revoked, or require an exact passcode. The company that sent the delivery can confirm whether access should be reissued.
- Check for copy and paste errors in passcodes.
- Ask the responder for a fresh link if the delivery expired.
- Contact the company if the delivery contains unexpected materials.
After you download the response
Check that the files open and that the response appears to concern your request. The delivery link controls access to the hosted files; a copy you download remains on your device and needs your own care.
- Read any accompanying explanation before asking about a missing item.
- If a file will not open, tell the company its name and the error you see without sending its contents through an unrelated channel.
- If you see another person’s information, stop sharing the files and tell the company promptly through its official privacy contact.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.