Record an extension or override explicitly
On the case Overview, open the deadline controls. Enter Extension rationale and choose Extend for an extension. For a manual date, enter the override date and Manual override rationale, then choose Manual override. Review the resulting date and history before continuing.
- Fictional rationale: “Target corrected after the authorized reviewer confirmed the original receipt date; source message retained with the case.”
- Recalculate uses the configured rule; it does not decide which jurisdiction applies.
- See deadline-tracking guide for jurisdiction-specific review considerations.
Treat deadlines as team guidance
Privacy Requests can help teams track suggested deadline dates, but deadline handling remains a human-reviewed decision. This product does not provide legal advice.
- Review suggested dates when a case is created.
- Escalate cases before suggested dates are at risk.
- Confirm jurisdiction-specific handling with the appropriate internal reviewer.
Document exceptions
If a deadline changes, is paused, or requires special handling, record the rationale. Future reviewers need to understand the decision without relying on memory.
- Record the reason for extensions, pauses, or manual overrides.
- Keep exception notes factual and tied to the case.
- Review high-risk cases with legal or compliance owners before final response.
Review cases without a suggested date
An empty or uncertain date is a reason for review, not evidence that the request has no deadline. The team should establish the applicable handling and record its reasoning before relying on the case schedule.
- Check the requester’s location and the information supplied with the request.
- Ask the appropriate internal reviewer to confirm the handling when the facts are incomplete.
- For an override, explain what changed and why the chosen date is appropriate to your process.
- A pause or extension recorded in the app does not by itself establish that it is legally permitted.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.