Check delivery settings before sending
Response materials may contain sensitive personal data. Delivery links are available in the Response & delivery tab after the response packet is approved.
- 1. Open Response & delivery and confirm the packet status is Approved.
- 2. Enter Expiration hours, choose Require passcode when needed, and enter the passcode.
- 3. Select Create delivery link, then copy the link and share the passcode separately.
- 4. If Create delivery link is disabled, resolve the packet approval requirement first.
Monitor and revoke when needed
Access logs and revocation help teams respond if something looks wrong. A delivery can be reissued when access expires or a corrected packet is needed.
- Review access events for unusual behavior.
- Revoke links that were sent to the wrong recipient or need correction.
- Record resend or revocation rationale in the case history.
If the recipient cannot open the response
First establish which part failed: opening the link, entering a passcode, or downloading a file. Check the delivery history and current access state before creating another link.
- Confirm whether the link has expired or been revoked.
- Do not ask the recipient to post the delivery link or passcode in a public support channel.
- If the packet itself is wrong, stop access and review the corrected response before sharing it.
- Remember that revocation stops access through the link, but cannot recall files already downloaded.
Need more help?
Product support is available at support@privacyrequests.co. Requesters should contact the company handling the request first because that company controls the case record and response decisions.